Frequently Asked Questions

Withcott Medical Centre is open on a Saturday from 8.30am to 1:00pm

For afterhours problems at night, weekends or holidays call 07 4630 3677 for information regarding after hours care.

Yes. However, these are kept to a minimum due to the nature of the practice, time constraints and safety reasons. Mainly for regular patients whose condition prevents them attending the practice. Visits will only be made within the Withcott Medical Centre community.

Telephone requests for prescriptions will be accepted at this practice under the discretion of the doctors due to legal and safety of your health.
Telephone consults with a GP are still available to patients who have visited the practice in the last 6 months. Scripts can still be faxed or emailed to your preferred pharmacy but originals must be posted later.

Patients are able to request a copy of their patient records when transferring to another practice.
A signed request will be required from that practice. Patients are also able to request copies of their Patient Records in complete or summary form from other medical centre’s. Again, a signed request form from this practice will be required.

Food or drink is not encouraged inside the practice.

Please feel free to leave a verbal or written message. Comments and opinions are always welcome at this practice. If you leave contact details a reply will be given.
Any complaints should be discussed with the doctor or the Practice Manager of this practice directly or in writing. Details of contact details for Queensland health complaints agency are available from Reception or the Practice Manager.

It is the patient’s responsibility to make a follow-up appointment to discuss the results of any tests/x-rays etc.
For pathology tests – an appointment 3 or 4 days after tests are requested will ensure the results are available at the time of the follow-up appointment.
For diagnostic imaging – after you have had the imaging done, please telephone the surgery to make an appointment to discuss the results with the doctor.
If the doctor needs to see you urgently to discuss your results, you will be contacted by our office staff.

Toowoomba Base Hospital
154 Pechey Street, South Toowoomba
Phone 4616 600

Urgent Care Clinic Toowoomba
Cnr West St &, 261-269 James St, Toowoomba City QLD 4350
Phone 4642 2025
Monday-Friday, 7am – 10pm, Saturday & Sunday, 8am – 10pm

Gatton Hospital
97-103 William St, Gatton QLD 4343
Phone: 07 5468 4188

Pharmwell Pharmacy Withcott in our building complex is open Monday to Friday 9am to 5.30pm and Saturdays 9am – 1pm

Toowoomba Day and Night Pharmacy 8am -10pm

Bernoth Centre 677-683 Ruthven Street Toowoomba
4632 3971

The law gives you certain privacy rights in relation to information that you give this medical practice.
We need your consent to collect personal information about you.

Your medical record is a confidential document and it is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

A copy of our privacy policy is given to patients at their initial consult at the practice and anytime upon request.

Withcott Medical Centre is a mixed billing medical practice. To provide adequate services and facilities for your needs it is necessary to charge realistic fees for a private patients. Please ask our reception members for any information regarding these rebate options, as well as private fees.

Doctor chooses at present to bulk bill Pensioners, Health Care Card holders, recipients of Sickness Benefits and children under 16 years.

If your GP hasn’t bulk billed you, full payment of the consultation fee needs to be paid on that day. Fees will be payable at the time of consultation by cash, credit card or EFTPOS.

The gap between your Medicare rebate and the consultation charge is the out-of-pocket amount. The Medicare rebate goes into your bank account right away.

The AMA fee structure forms the basis of our billing policy, and our doctors charge the fees that reflect the time taken and degree of complexity in each consultation.
Our practice is equipped with HICAPS allowing the surgery to directly lodge your receipt for Medicare refunds, saving time for patients.

In today’s environment, it’s no longer possible to bulk bill every patient. All consultations are time-based and attract a fee. We have given a great deal of consideration to who is eligible to be bulk billed.

Withcott Medical Centre pride ourselves on delivering the best quality, sustainable community health care. Bulk billing is available for people who have a valid Medicare card and are:
•Pension Card Holders
•Health Care Card Holders
•DVA Card Holders
•Children under 16 years
•Undertaking a Mental Health Care plan

If your card has expired, we aren’t able to bulk bill you. If your newborn does not have a card yet, please speak to our reception staff in regards to billing. If our patients need to access quality health care but can’t afford it, we will, of course, bulk bill them. (At the discretion of your GP)
Withcott Medical Centre pride ourselves on delivering the best quality, sustainable community medical and health care.