Appointments

Demands on Doctor’s time with each consultation and the need to see urgent cases may cause delays. Reception staff will endeavour to inform you of any delays as you arrive. Please phone ahead of your appointment if a time delay will inconvenience you. If you are unable to keep your appointment, please phone reception as soon as possible to cancel or reschedule your appointment. A non attendance fee will apply if the appointment is not cancel 1 hour prior to the appointment.

Prescriptions

We advise all patients to a make appointment with their regular GP for renewal of scripts.  In circumstances that prevent this, please allow a 24 hour time for doctor to attend to your request. A private fee of $20 will apply for this service.

Home and Other Visits

The practice provides a complete range of medical care, including home, hospital and nursing home visits for regular patients whose condition prevents them from attending the surgery and who live within 5km of the surgery. These can be arranged by contacting the surgery.

Telephone Access

Incoming telephone calls to doctors are restricted to matters of medical urgency.  If a reception or nursing staff are unable to assist, a message will be taken for your doctor to return your call. 

For more information about our communication policy, please ask at reception.

Mobile telephones

Please note that there are signs within the surgery stating that mobile phones are to be turned to SILENT.

Test and Investigation Results

To obtain results, it is advisable to phone after 2pm to speak to a nurse. However, it is advisable to make an appointment to obtain results and to plan further follow-up care. Reception staff cannot provide a patient with medical results.

Reminder System

Our practice is committed to preventive care. Your doctor will seek your permission to be included on our reminder system. We will issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. Please notify us if you do not wish to participate in this system.

Personal Health Information Management

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  We abide by the relevant privacy acts, for more information got to www.oaic.gov.au or ask for our privacy policy.

Practice Update

General Practice today is best treated as a collaboration between the doctor and the patient. It follows then that you will get more out of your consultation if you follow a few simple suggestions:

  • Make appointments with your preferred doctor (if available) as often as possible and ask for a long appointment if your problem is complex or if you have more than one issue to discuss.
  • Your GP in turn will try to keep to the scheduled appointment times but delays cannot always be avoided.
  • Communication is a two-way street so talk openly about what’s worrying you, even the ‘little things’.
  • Make a list of the questions that may have.
  • provide a current list of your prescribed and over the counter medications you are taking.
  • Ask for information which you can read at home at your leisure.
  • Plan together how you may lead a healthier life and possible avoid future problems. If you have any ideas on how to make your consultation more effective, we would be very happy to hear from you.

Feedback 

This practice is accredited through AGPAL ensuring we are committed to quality improvement to provide you with the best possible care by continually reviewing our policies and procedures. However, despite our best intentions, dissatisfaction and grievances may occur. We have procedures in place that may assist you if this occurs. Please feel free to talk to your doctor or receptionist or you may prefer to write to us. We take all your concerns, suggestions and complaints seriously. 

In October 2021, patients of our practice participated in a ‘Practice Accreditation and Improvement Survey’ We are pleased to share that 97% of patient ratings about this practice were good to excellent.  We value patient feedback and are currently reviewing the survey report to determine where further improvements can be made, as we continue to strive to provide the best patient care we can.    Further feedback is always welcome. See our suggestion box in the practice.

Allied Health Services

The following allied health professionals visit our practice: Psychologist & Dietician.

TRIAGE POLICY DETAILS

It is our policy at Withcott Medical that URGENT cases are seen immediately – please advise reception if you are experiencing: • CHEST PAIN • ALLERGIC REACTION • BREATHING DIFFICULTIES

All patients presenting to reception without an appointment will be triaged.

Many thanks from the Withcott Medical Team